Don’t Be Fooled
Thursday, November 30th, 2006I just had a chat with a girlfriend who is planning a large family reunion onboard a cruise ship. Her travel agent told her that she doesn’t need to take anything into account except the size of the ship, because the bigger the ship, the more there is for everyone to do and the less chance she has of getting seasick.
What a load of bull! Forgive my bluntness, but this is the kind of nonsense that makes me loathe the entire travel agent-cruise ship web of marketing lies.
First of all, a lot of things can contribute to seasickness. It’s not the size of the ship that matters, but how it’s built (a boat can be small but heavy, or small with top-notch stabilizers). And it’s not just how the ship is built, but also where it cruises (along a coastline is calmer than crisscrossing the Caribbean Sea, for instance). Then there’s the matter of whether your cabin offers access to fresh air, a view of the horizon… lots and lots of things.
Second, that comment about bigger ships offering more to do just makes my blood boil. Bigger ships do offer more places to go while onboard the boat–where the cruise ship holds you and your money hostage–but bigger ships actually reduce the options you have in ports of call because there are such huge crowds jamming into so few available excursions. Plus, the biggest ships need more time for all the passengers to disembark and then get back onboard, so the actual time in each port is often cut shorter. Talk about less to do!
Third, the fact that this travel agent wants my friend to believe that she needs to consider nothing more than the ship’s size is the biggest load of you-know-what in the world. How about the differences among various cruise lines’ service records? Safety records? Typical passenger demographics? Itineraries and extra fees? Meal plans and services for large parties like hers?
I’ll tell you, these travel agents sure do have a good scam going. They make it all sound so simple for people like my friend who have never before cruised, doing nothing more than handing them a glossy cruise-ship brochure and telling them not to think about any important questions that will affect the success of their hard-earned vacation.
I’ve set my friend straight, and she’s going to press her agent to actually give her the detailed information she needs. If the agent can’t, then my friend will take her business elsewhere, as she well should.
And maybe, just maybe, if enough travel agents let her down in similar fashion, my friend will turn the corner and consider private yacht charter instead. I have a whole year to try to convince her to do just that, and the lousy service offered by many travel agents who pawn off junky cruise-ship trips just might be the best sales tool I have.










