It’s the Network
Tuesday, January 29th, 2008I was chatting recently with Pila Pexton, who runs the yacht charter department for Bartram & Brakenhoff in Newport, Rhode Island. She’s the kind of broker who serves “double duty,” both managing the yachts in the BartBrak fleet as well as working on behalf of readers like you who might want to charter them (or any other reputable yacht from other fleets).
One of the questions I asked her for a soon-to-be-posted broker interview here on CharterWave was about what makes her different than other brokers. We got to talking about how she’s been in the business for more than 25 years, and about how there really is a network of long-serving, reputable charter brokers who work with one another as friendly competitors.
These kinds of personal connections are especially important, say, if the yacht that you’ve booked gets sold and your broker needs to find another, equivalent one for you–and fast. Or if, say, you forget to bring one of your prescription medications during a charter and a bottle has to be flown in and delivered to you on some remote island. Or if, say, the captain of your chosen yacht quits his job and you need to know immediately whether the new captain will be just as good at creating the ultimate cruise.
These are the times when your broker having a network of worldwide friends makes a huge difference. It’s the network that can literally make or break your charter vacation, and it takes decades for the best brokers to develop those kinds of connections.
“There are a handful of us agents who have been in the industry for many, many years,” Pexton told me. “There’s an unspoken network–call it the old girls’ group or network–and we try to keep it together. There is validity to it. … You have to work with a broker who is more than just somebody who has a nice website.”
That’s an excellent tip for anyone seeking a reputable charter broker: to hope for the best, but work with someone who will be ready if you need to plan for the worst. Experience does matter.










