Okay, folks, welcome to the first bit of nastiness I’ve had hurled at me via the Internet for trying to make sure you understand the ins and outs of the yacht charter industry.
On January 9, I posted this item about a new website called eYachtCharter.com. I explained that this new site is trying to become a multiple listing system for yachts that the public can use to search for charter boats, just as Realtor.com is a multiple listing system for houses that the public can use to find homes for sale. I got this information from the company’s marketing person, whom I called after the company e-mailed me and invited me to increase my charter booking revenue, even though I am not a charter broker.
My post wished the new website good luck in its business model, and then reiterated a key message I regularly invoke here on CharterWave: Shopping for a charter is about more than the boat. You need a reputable charter broker to help you separate the good boats from the bad. Pictures and search engines alone are not the best way to go.
This “buyer beware” warning obviously didn’t sit well with the folks at eYachtCharter.com, becuase they now have a link on their home page to a vitriolic rebuttal that, among other things, calls me “Clintonian.” (Wow. And in an election year… Wonder which way they’re voting…)
Here’s the link to their rebuttal in case you want to read it in full. (February 2008 note: It looks like they’ve removed their rebuttal from their website altogether.) Suffice to say it begins by calling my words “inaccurate” and “defamatory,” but then goes on to say that the details I wrote are “absolutely correct” and that we merely differ in philosophy when it comes to booking charters. I promote the idea of booking through a reputable broker, while they–and they state this as if it is better–think you, the customer, are the most important part of the equation.
Again, I’m happy to disagree with these newbies. Yes, you are important. Yes, you matter. But no, I don’t think the best way to choose a charter yacht is by looking through paid-for listings on your own at a computer screen. I am of the opinion that you need to know about crews, destinations, and many other things that an online or printed brochure can’t tell you. I have arrived at this opinion after nearly a decade of reporting on the charter industry and writing the book about it that is often called “The Bible.”
You need a reputable charter broker if you want to get your money’s worth, and there are ways to tell reputable brokers from ones who simply pay money to advertise on search engine-driven websites. Things like in-depth interviews come to mind. That’s why we do them here on CharterWave.
It’s also the reason we run reviews of charter yachts that we get onboard firsthand–reviews that aren’t always good, and that sometimes get me in hot water for telling you, the charter clients, what the marketing people don’t want you to know. If you believe those are bought and paid for content here on CharterWave, then you have a strange idea about how companies try to market their boats.
And yes, we encourage you to work with brokers who are members of key professional organizations. They are the only groups applying any standards at all to the business of booking yacht charters. We frequently post links to their websites–MYBA, CYBA, FYBA and AYCA–so that you can verify any claim a broker might make, here on CharterWave or anywhere else.
I’m not going to get into a name-calling battle over this rebuttal from eYachtCharter.com, especially the part about my writing less-than-ideal things about them because they are a new competitor to CharterWave. What I said to the marketing person on the phone was that if they should decide to start posting independent editorial content similar to CharterWave’s, that they could become my competitor. I said that after she offered me a job writing for their website. Clearly, they’re upset that I turned them down.
And believe me, the folks at this website are not the first newcomers to try to smear my personal reputation when I express my opinion about their business models. In recent years, an upstart magazine did the same thing. It took about five minutes for the reputable people in the charter industry to see through them, and as best as anybody can tell, they are now out of business.
Frankly, if the folks at eYachtCharter.com had a problem with what I wrote, they should’ve called me, just as I called them, to try to learn more about their position. That’s what normal businesspeople do when they have a question or concern. It’s certainly what responsible writers do before they post information on the Internet. To tell you the truth, I found out about their online item through a Google News Alert. They obviously don’t want to debate this. They simply want to try to smear me.
Again, all I can say is “buyer beware” and hope that I’ve earned enough of your trust already to ignore this kind of nonsense from an upstart website.