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Kim's CharterWave Blog

Archive for the 'Charter Brokers' Category

The Travel Agent’s Call

Tuesday, June 17th, 2008

I received a phone call recently from a travel agent in Canada. He had a longtime client interested in booking a crewed yacht charter, he’d found CharterWave on the Web, and he had a few questions to run past me.

First, he wanted me to know, he’d done his homework and found a boat for his client. It was one whose brochure photos he had seen on several websites, and thus he felt the yacht was in great condition. He also had found a broker to work with, someone in Britain whom he’d never met, but who had been nice on the phone and had a professional website. He wanted me to confirm for him that the yacht and broker he’d found were both, in fact, on the up-and-up.

What a potential nightmare waiting to happen for this poor man’s client.

I share this story not to embarrass this man, who really was trying to help his client, but because it’s not the first time I’ve heard such comments from a travel agent. Most of the travel agents I’ve talked with about yacht charter really do think it’s all right to find boats for their clients on the Web. Some make the extra effort, as this travel agent did, to work with a broker to verify that what they’ve found is actually a good boat–but not one travel agent in my personal experience has understood how to tell a reputable charter broker from a potential huckster with a snappy website.

In this case, it turned out the broker this travel agent was working with was not a member of any key professional organizations, had never been aboard the yacht in question, and knew nothing about the crew. The travel agent learned all this after I suggested a few questions for him to ask, to help suss out whether the broker was reputable. The travel agent later contacted one of the brokers on our CharterWave reputable brokers list, and got firsthand information about the boat he’d seen online, including up-to-date information about the crew and the yacht’s level of maintenance (the broker featured here on CharterWave had been onboard for a firsthand evaluation not long ago). The travel agent then thanked me and said he wished he’d found CharterWave in the first place. He felt quite relieved.

All of which is good for this man’s client, but which forces me to state the obvious for you, the vacation-seeker: Why, if you want to book a yacht charter vacation, would you use a travel agent instead of a reputable broker? Why put an uninformed middleman between yourself and the person who knows about the type of vacation you’re seeking? Why trust your vacation to somebody whose understanding of your yacht and its crew is based on no better information than you could find yourself with a Google search?

Even hard-working, honorable travel agents like this Canadian man know that yacht charter is a specialty vacation requiring the kind of knowledge that only a reputable broker can provide. That’s why good travel agents work with brokers. And, in my opinion, it’s why you should, too.

Yacht Builders and Your Charters

Wednesday, June 11th, 2008

Since reporting here on Friday that Feadship has become the latest yacht builder to form its own charter division, I’ve been trying to make sense of exactly what the news means to you, as a charter client. I’ve asked questions of everyone from a high-ranking Board member of the Mediterranean Yacht Brokers Association (which promotes international charter-booking standards and ethics) to the man who will be running Feadship’s new operation (a former marketing director who says neither he nor his company have immediate plans to join any such professional organization).

Interestingly, both parties have the same opinion of what’s going on with yacht builders joining the charter industry in general. And from where I sit as an objective observer, it’s not necessarily a bad thing–as long as you are aware of how a yacht builder’s charter division can differ from charter companies when it comes time to book your vacation.

Feadship, as I mentioned, is just the latest yacht builder to open its own charter division. Others include Sunseeker, Perini Navi, Hargrave, and Benetti. Why do these boatbuilders want to be in the charter business? Because, by at least one major company’s measure, fully one in three people who charter a yacht will go on to buy one.

If a builder can help you to charter a boat they built, and keep you from talking to independent brokers about other yachts at the same time, then the odds are if you’re one of those future buyers, you’re going to buy from them. If you call Feadship, they’ll help you book a charter aboard a Feadship. If you call an independent charter broker, they’ll help you book a charter aboard a Feadship–or a Lurssen, or a Christensen, or any other number of yachts. You might decide you prefer another brand. That’s fine with an independent broker, but less than ideal for a yacht builder. There are literally millions of dollars at stake.

Now, in the case of charter, an estimated two out of three people who book vacations want nothing more than that: a great vacation. And if you’re a regular reader of CharterWave, then you know the boat is just the beginning when it comes to a great charter vacation. There’s also the destination, the crew, and a myriad other factors that should be tailored to your individual desires–hence my continual suggestion that you always book through a reputable charter broker who is a member of professional organizations and who will suggest multiple yachts that might suit you. Any yacht builder’s core business is construction, not charter. Booking through a builder instead of a broker means you’re putting your vacation in the hands of someone whose ultimate goal is to sell you a boat, and not necessarily to organize your perfect vacation.

If you’re in the market to charter because you want to try out different yachts before buying one, then you may be fine with a builder helping you instead of a broker–and a builder’s charter division may offer benefits that a charter broker cannot. In the case of Feadship, for instance, division manager D.J. Kiernan told me the motoryacht Harle is offering a charter contract that is simpler than the standard MYBA contract for “members of the Feadship family,” a contract that is “a little less harsh in ramifications if something were not to go right.” A charter broker can offer a standard MYBA contract to the Feadship charter division, and it can be used for vacations aboard Harle, but this other option is also available, Kiernan said, especially to someone interesting in chartering as a “try out” before buying a Feadship of their own.

These are the kinds of contractual quagmires that, frankly, you don’t want to get into if you’re simply a charter client–since the odds are you have far less money than the guy who owns the yacht, and you will, in fact, want the protection of a standard contract in case things go awry with your vacation. Different circumstances, indeed, and thus a powerful example of how working with an independent charter broker instead of a yacht builder’s charter division can affect you in the long run.

Now, having said all this, I’d be remiss if I failed to point out that the largest independent charter companies are beginning to align themselves with yacht builders. Camper & Nicholsons International has the same parent company as the yacht builder Mangusta. International Yacht Collection was recently purchased by Trinity Yachts. Fraser Yachts Worldwide is owned by the Azimut-Benetti yacht building group. All of the reputable charter brokers at Camper, IYC, and Fraser will tell you that they are part of independent operations and that they book far more styles of yacht than the ones in their own companies’ families. But are they truly independent? Of course not. At least not in the same way they were before they became partners with, or subsidiaries of, yacht builders, and certainly not in the same way as the small, independent charter brokers who are mom-and-pop shops without any such affiliations.

And this, at the end of the day, is the industry trend upon which builders like Feadship are seizing by creating their own charter divisions. If there’s going to be charter industry consolidation anyway, why should a builder bother buying or partnering with an existing charter company when it can just create a division? If people know and like the brand name Feadship, then why shouldn’t Feadship go after that charter business on its own, and keep the clients all to itself for future possible yacht sales?

Like I said, all of this is not necessarily bad–as long as you, as a charter client, understand what you’re getting into when you choose to book your charter through a yacht builder instead of a traditional, reputable broker. The reality is that chartering a yacht is a caveat emptor endeavor, and you should at least understand the underlying motives of anyone who purports to help you book a vacation. You may get excellent service from a yacht builder’s charter division, whether the person running it is a member of a professional organization like MYBA or not. The questions you should be asking, though, are about exactly what kind of service you need.

Feadship Forms Charter Division

Friday, June 6th, 2008

feadship.jpg

Feadship announced today that it is the newest yacht builder to enter the charter business, joining the likes of Sunseeker and Hargrave, which have had their own branded charter agencies for a while. The Dutch company’s Feadship Charter Division will operate out of its offices in Fort Lauderdale, Florida.

The new division is being created “in response to a significant number of requests from Feadship owners, as well as people seeking to charter a Feadship,” Feadship America President Francois van Well said in a press release.

Like the Sunseeker and Hargrave operations, the Feadship Charter Division’s fleet will include only boats built by its brand-name yard. There is currently one boat available, according to marketing manager Francis Vermeer: the F45 Vantage Harle, which booked a charter through the company this past Easter.

The person who will run the new Feadship Charter Division is D.J. Kiernan, who as I type this is on a plane bound from Holland to the United States and, thus, unavailable for comment. I asked Vermeer whether Kiernan was a broker, and she said, “Broker is the wrong word. He is the contact person.”

I checked the membership rosters of the four key professional organizations for international charter brokers: MYBA, CYBA International, AYCA, and FYBA. It appears the only one Kiernan is connected with is FYBA, but according to their offices, he was a member last year and failed to renew his membership dues for 2008.

That’s less than ideal, as you regular readers of CharterWave know–and it seems to be a trend among boatbuilders who open their own charter divisions. Hargrave and Sunseeker started out operating the same way, using people who were not yet connected with the reputable charter broker community to launch their own divisions.

It will be interesting to see how many Feadships migrate from established charter management companies into the shipyard’s new Charter Division under these circumstances. I hope to get more information about the new division for you on Monday, when Kiernan is scheduled to be back and available for questions.